The Mad – Shipping & Delivery Policy

1. WORLDWIDE SHIPPING

We are proud to offer international shipping with tracking to most locations around the world. We partner with a global network of production facilities to ensure your art is produced and delivered as efficiently as possible.

  • Production Hubs: Our partners operate facilities in the US, Canada, UK, EU, and Australia.

  • Shipping Partners: We work with major carriers including FedEx, UPS, DHL, GLS, and local national posts.

2. ESTIMATED DELIVERY TIMES

Shipping times vary based on your location. The estimates below include handling and production time:

  • US, Canada, UK, Australia: 7–12 business days

  • European Union: 10–14 business days

  • Rest of the World: 14–21 business days

Note: Business days exclude weekends and holidays. These are estimates; please refer to the specific delivery date shown at checkout.

3. HANDLING & PRODUCTION 

Since each piece is produced specifically for your order, handling time typically takes 3–7 business days. During peak holiday seasons, production may take slightly longer. We appreciate your patience as we craft your custom artwork.

4. CANCELLATIONS & ADDRESS CHANGES

If you wish to cancel your oreder, you must follow our Return Policy once the item is delivered.

5. TRACKING YOUR ORDER

A tracking link will be sent to your email as soon as your order is prepared for shipment.

  • Please allow up to 36 hours for the tracking status to update once the label is created.

  • If you do not receive a tracking link within 7 business days, please check your spam folder before contacting our support.

6. LOST OR MISPLACED SHIPMENTS

  • Marked as Delivered: If tracking shows “Delivered” but you haven’t received the package, please wait 36 hours as carriers sometimes update status prematurely. Check with neighbors or your local post office.

  • Filing a Claim: If the package is still missing, you (the recipient) must file a “lost package” claim with the carrier. Once filed, please send us the claim number, and we will assist in resolving the issue with the shipping partner.

7. CUSTOMER RESPONSIBILITY & DISCLAIMER

  • Address Accuracy: The customer is responsible for providing a correct shipping address. We cannot redirect shipments once they have left the facility.

  • Refused Deliveries & P.O. Boxes: We do not ship to P.O. Boxes. If a delivery is refused or returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order.

  • Customs & Duties: As stated in our Refund Policy, any import duties or local taxes for international orders are the responsibility of the customer.

8. DAMAGED DELIVERIES

If your order arrives damaged, please notify us at contact@themad.io within 48 hours. Provide photos of the damaged product and the original packaging. We will prioritize a free replacement for you.

Last updated: 30/04/2026