Global Terms and Conditions
Last updated: 7 September 2026
These Global Terms and Conditions govern the use of themad.io and purchases made through the online store.
They contain:
general terms applicable to all customers;
additional terms for consumers in the European Union and European Economic Area; and
additional terms for customers in the United States.
If a regional provision conflicts with the general provisions, the applicable regional provision takes precedence. Nothing in these Terms limits rights that cannot legally be waived under the laws applicable in the customer’s country or state of residence.
1. Seller information
The online store available at https://themad.io is operated by:
Łukasz Biskupski, trading as The Mad
Os. Bohaterów Września 84/60
31-621 Kraków
Poland
NIP: 6783230072
Email: contact@themad.io
Phone: +48 606 674 674
The Seller conducts non-registered business activity in accordance with Polish law. This status does not limit the Seller’s obligations towards consumers.
In these Terms, “The Mad”, “Seller”, “we”, “us” and “our” refer to the person identified above.
2. Scope of the Terms
These Terms set out the rules for:
accessing and using themad.io;
placing and processing orders;
concluding sales contracts;
making payments;
producing and delivering products;
cancelling orders;
exercising consumer rights;
making returns and submitting complaints; and
using customer accounts and other electronic services.
Before placing an order, customers should read these Terms together with our:
Returns, Withdrawal and Complaints Policy;
Shipping and Delivery Policy;
Privacy Policy; and
Cookies Policy.
These policies form part of the contractual information provided to customers.
3. Customers and legal capacity
A customer placing an order must have the legal capacity required to enter into a binding contract.
A person who does not have full legal capacity may place an order only with the involvement or permission of a parent, guardian or other authorised representative where required by applicable law.
Customers must provide complete and accurate information necessary to process payment and deliver the order.
Consumer protections described in these Terms apply to individuals purchasing primarily for personal, family or household purposes. Different rules may apply to purchases made primarily for business purposes.
4. Electronic services and technical requirements
To use the website and place an order, the customer needs:
a device with internet access;
a current web browser supporting cookies and JavaScript;
an active email address; and
access to an available payment method.
The Seller provides electronic services including:
browsing the website and product catalogue;
using the shopping cart;
placing orders;
creating and using a customer account, where available;
using contact forms; and
receiving communications relating to an order.
These services are provided free of charge, except for the obligation to pay for products ordered by the customer.
Customers must not:
provide unlawful content;
upload malicious software;
attempt to gain unauthorised access to the website;
interfere with the website’s security or operation;
use the website fraudulently; or
infringe the rights of the Seller or another person.
A customer account may be closed at any time by contacting contact@themad.io. Closing an account does not affect existing orders, complaints, outstanding payments or legal recordkeeping obligations.
5. Products
The Mad sells fine art prints, framed canvases and other art-related products described on the website.
The essential characteristics of each product, including the artwork, format, material, dimensions and available frame options, are displayed on the relevant product page.
We take reasonable steps to display product photographs and colours accurately. The appearance of colours may vary slightly depending on screen settings, lighting and the natural characteristics of printing, paper, canvas and framing materials.
Reasonable visual differences do not automatically constitute a defect. This provision does not exclude rights relating to products that materially differ from their description or are otherwise not in conformity with the contract.
6. Made-to-order and personalised products
Products sold by The Mad are generally printed and framed after an order is placed.
The fact that a standard product is produced after an order is placed does not, by itself, exclude a consumer’s statutory or contractual return rights.
Products selected from the standard artworks, sizes, materials and frame options offered on the website remain covered by the Returns, Withdrawal and Complaints Policy.
Different rules may apply where a product is made according to the customer’s individual specifications or is clearly personalised, for example through:
customer-provided artwork or photographs;
custom wording;
dimensions not offered as a standard option; or
another individual modification requested by the customer.
Where a personalised product is excluded from a statutory or voluntary return right, the customer will be clearly informed before placing the order.
7. Product safety
Products must be used and installed according to their intended purpose and any instructions or warnings provided on the product page, packaging or accompanying documentation.
Customers should use mounting hardware appropriate for the product’s weight, dimensions and wall type.
Product identification, manufacturer or responsible-person information and safety warnings required by applicable law will be displayed on the product page, packaging or accompanying documentation.
Customers should contact contact@themad.io if they become aware of a product safety issue.
8. Prices, currencies and taxes
Product prices are displayed in the currency selected on the website.
The final amount payable, including taxes and charges collected by The Mad, will be displayed before the customer places the order.
Currency conversion may be performed by the website, payment provider, card issuer or financial institution. The customer’s payment provider may apply its own exchange rate or foreign transaction fee, over which The Mad has no control.
Applicable sales tax, VAT or similar taxes will be collected where required.
For deliveries outside the European Union, customs duties, import taxes or fees may be imposed by the destination country. Unless expressly stated otherwise, these amounts are not included in the price paid to The Mad and may be payable by the recipient.
Where free standard shipping is offered, any additional cost associated with an optional delivery method will be displayed before the order is placed.
9. Placing an order
To place an order, the customer must:
select a product and its available options;
add it to the shopping cart;
provide the required contact, billing and delivery information;
select an available payment method;
review the order and total price;
accept these Terms where required; and
select the final button indicating that the order entails an obligation to pay.
Before submitting the order, the customer may review and correct information using the functions available on the website.
Placing an order constitutes an offer to purchase the selected products.
An automatic acknowledgement that an order has been received does not constitute acceptance unless the message expressly states that the order has been accepted.
The sales contract is concluded when The Mad sends an email confirming that the order has been accepted or is being processed.
The customer will receive confirmation of the contract and access to these Terms on a durable medium, normally by email.
The contract is concluded in English unless another language version is expressly offered during checkout.
10. Order acceptance
Before the contract is concluded, the Seller may refuse an order for an objective reason, including:
payment authorisation failure;
incomplete or incorrect order information;
unavailability of a product or production option;
an obvious pricing or technical error;
reasonable suspicion of fraud or unlawful activity;
delivery restrictions;
sanctions or trade restrictions;
product safety restrictions; or
legal or intellectual property restrictions affecting the destination.
The Seller will not refuse service on arbitrary or unlawfully discriminatory grounds.
If payment has been collected for an order that is not accepted, it will be refunded without undue delay using the original payment method.
After a contract has been concluded, the Seller may cancel it only where permitted by applicable law or these Terms. Any amount paid for a cancelled order will be refunded where required.
11. Payment
Available payment methods are displayed at checkout and may be operated by third-party payment providers.
The customer must be authorised to use the selected payment method.
Payment information is processed securely by the relevant provider. The Mad does not receive or store the customer’s complete payment card number.
An order may not be accepted or processed if payment is unsuccessful, reversed or not authorised.
12. Production and delivery
Products may be manufactured and dispatched through third-party fulfilment centres selected according to product type, production capacity and delivery destination.
The use of a fulfilment provider does not remove the Seller’s responsibility for performing the sales contract.
Estimated production and delivery times are displayed on the website, product page, checkout or order confirmation.
The customer must provide an accurate and complete delivery address. Customers should contact us promptly if they notice an error.
For consumer orders, the risk of accidental loss or damage normally passes when the customer, or a person designated by the customer other than the carrier, takes physical possession of the product.
Where a customer independently appoints a carrier not offered by The Mad, risk may pass when the goods are handed to that carrier, where permitted by applicable law.
Additional delivery rules are contained in the Shipping and Delivery Policy.
13. Order cancellation
Customers wishing to cancel an order should contact contact@themad.io as soon as possible.
Starting production does not remove an EU consumer’s statutory right of withdrawal for standard products.
If production or shipping has already started, The Mad may be unable to stop delivery. The customer may then be required to receive and return the product according to the Returns, Withdrawal and Complaints Policy.
Personalised products may be subject to different cancellation rules where permitted by applicable law and disclosed before purchase.
14. Returns, withdrawals and complaints
The rules governing:
EU statutory withdrawal rights;
voluntary returns for United States customers;
voluntary returns for other eligible customers;
personalised products;
damaged or incorrect products;
goods not in conformity with the contract;
return shipping costs;
refunds; and
the EU model withdrawal form
are contained in the Returns, Withdrawal and Complaints Policy.
That Policy forms part of these Terms.
15. Intellectual property
The The Mad name, branding, website design, product photographs, mock-ups, graphics, written materials and original editorial content may be protected by copyright, trademark and other intellectual property laws.
The Mad does not claim exclusive copyright in an underlying artwork merely because the artwork is identified as being in the public domain and reproduced on the website or on a product.
Purchasing a physical product does not transfer intellectual property rights in The Mad’s branding, product photography, mock-ups, website content or other protected materials.
Customers may access and use the website for personal and non-commercial purposes. Protected content may not be copied, modified, republished, distributed or commercially exploited without permission, except where allowed by applicable law.
16. Third-party websites and services
The website may contain integrations or links to payment providers, delivery tracking services, social media services and other third-party websites.
Third-party services may be subject to their own terms and privacy policies.
The inclusion of an unrelated external link does not constitute an endorsement of all content or services available through that website.
Nothing in this section excludes the Seller’s responsibility for third parties used to perform the sales contract where such responsibility arises under applicable law.
17. Liability
The Seller is responsible for performing contracts and providing services in accordance with applicable law.
Nothing in these Terms excludes or limits liability for:
fraud or intentional misconduct;
death or personal injury where liability cannot be excluded;
defective or unsafe products where liability cannot be excluded;
gross negligence where liability cannot be limited;
breach of mandatory consumer rights; or
any other liability that cannot lawfully be excluded.
Temporary interruptions may occur because of maintenance, security incidents, technical failures or circumstances outside the Seller’s reasonable control. The Seller will take reasonable steps to restore the website and minimise disruption.
The Seller is not responsible for problems caused exclusively by the customer’s device, software, internet connection or unauthorised interference with the website.
Any exclusion or limitation of liability applies only to the maximum extent permitted by the law applicable to the customer.
18. Events outside reasonable control
The Seller is not responsible for delay caused by events outside its reasonable control, such as natural disasters, war, government action, widespread transport disruption, strikes, major infrastructure failures or customs restrictions.
This provision does not allow the Seller to retain payment indefinitely or remove a customer’s mandatory cancellation, refund or other consumer rights.
The Seller will inform affected customers and take reasonable measures to minimise the consequences.
19. Personal data and cookies
Personal data is processed according to the Privacy Policy.
The use of cookies and similar technologies is described in the Cookies Policy.
The Privacy Policy must be read separately because privacy obligations differ between the European Union, individual United States states and other jurisdictions.
20. Additional terms for EU and EEA consumers
This section applies to consumers residing in the European Union or European Economic Area.
20.1 Right of withdrawal
EU and EEA consumers generally have a statutory right to withdraw from a distance contract without giving a reason within 14 calendar days.
The conditions, exceptions and model withdrawal form are contained in the Returns, Withdrawal and Complaints Policy.
20.2 Standard made-to-order products
Selecting an artwork, size, material or frame from the Seller’s standard options does not normally make the product individually personalised and does not automatically remove the statutory right of withdrawal.
20.3 Legal guarantee of conformity
EU and EEA consumers benefit from a minimum two-year legal guarantee of conformity, subject to any longer or more favourable period provided by applicable national law.
The Seller is responsible where goods do not conform to the sales contract. Depending on applicable law and circumstances, the consumer may be entitled to repair, replacement, price reduction or withdrawal from the contract.
This legal protection exists independently of any commercial warranty.
20.4 Price reductions
When announcing a price reduction to EU consumers, the Seller will display the prior price required by applicable law, normally the lowest price applied during at least the 30 days preceding the reduction.
20.5 Order button
The final checkout button will clearly indicate that placing the order creates an obligation to pay.
20.6 Mandatory national law
The choice of Polish law does not deprive an EU or EEA consumer of mandatory protections granted by the law of the country in which the consumer habitually resides, where those protections apply.
20.7 Alternative dispute resolution
Customers are encouraged to contact The Mad first.
Following an unresolved consumer complaint, the Seller will provide the information required by law about whether it agrees to participate in an applicable out-of-court dispute resolution procedure.
Information is available at:
The former EU Online Dispute Resolution platform has been discontinued.
21. Additional terms for United States customers
This section applies to customers whose delivery address is in the United States.
21.1 Shipping commitments
The Seller will have a reasonable basis for any stated shipping time.
If no shipping time is stated, the Seller will ship within the period required by applicable United States law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule where it applies.
If the Seller cannot ship within the promised or legally applicable period, the customer will receive notice of the delay and will be offered the legally required option to:
consent to the revised shipping date; or
cancel the unshipped order and receive a prompt refund.
Where express consent to a longer or indefinite delay is required, the order will not remain open without that consent.
21.2 Voluntary return policy
United States customers do not receive the EU statutory right of withdrawal solely because an order was placed online.
However, The Mad voluntarily offers eligible United States consumers a 14-calendar-day return period under the Returns, Withdrawal and Complaints Policy.
This voluntary policy does not reduce any additional rights available under federal or state law.
21.3 Product warranties
Unless a separate written warranty is expressly provided on a product page or with a product, The Mad does not offer a separate commercial written warranty for United States sales.
This does not exclude or limit:
implied warranties that cannot lawfully be disclaimed;
express warranties created by legally binding product representations;
rights relating to defective, unsafe or misdescribed products; or
rights and remedies available under applicable state or federal law.
Consumer rights may vary from state to state.
21.4 State-specific rights
Some states do not permit certain exclusions or limitations of warranties, damages or liability. Any limitation in these Terms applies only to the extent permitted by the customer’s state law.
Nothing in these Terms waives rights that cannot legally be waived.
21.5 Refund-policy disclosure
The Returns, Withdrawal and Complaints Policy will be made reasonably accessible before purchase, including through a clearly visible website link.
Customers should review it before ordering. It states the return period, eligible products, refund method, return costs and applicable conditions.
21.6 Sales tax
Applicable state and local sales taxes will be collected where the Seller has a legal obligation to collect them.
The customer may remain responsible for use tax or similar obligations where tax is not collected at checkout, subject to applicable law.
21.7 No mandatory arbitration clause
These Terms do not currently require United States customers to submit disputes to mandatory individual arbitration or waive participation in class proceedings.
22. Customers outside the EU, EEA and United States
Customers outside the EU, EEA and United States are covered by the general provisions of these Terms and the voluntary rights expressly granted in the Returns, Withdrawal and Complaints Policy.
These contractual rights do not limit mandatory protections available under the laws applicable in the customer’s country of residence.
The Seller may restrict delivery to jurisdictions where legal, logistical, safety, sanctions, tax or intellectual property requirements cannot reasonably be satisfied.
23. Governing law and jurisdiction
These Terms and sales contracts are governed by Polish law.
For consumers, this choice does not remove mandatory protections available under the law of their country, state or place of habitual residence where those protections apply.
Disputes will be heard by a court having jurisdiction under applicable law. Consumers are not required to bring proceedings exclusively in Poland where mandatory law permits proceedings before another competent court.
24. Changes to these Terms
The Seller may update these Terms to reflect changes in law, products, website functionality, payment methods or delivery arrangements.
Changes do not retroactively alter contracts concluded before the updated version took effect.
The version applicable to an order is the version made available when the order was placed.
Material changes affecting ongoing electronic services will be communicated where required by law.
25. Severability
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
An invalid provision will not be interpreted or replaced in a manner that reduces mandatory consumer rights.
26. Contact
Questions concerning the website, these Terms, orders, returns or complaints may be submitted to:
The Mad
Łukasz Biskupski
Os. Bohaterów Września 84/60
31-621 Kraków
Poland
Email: contact@themad.io
Phone: +48 606 674 674